Personalized & Custom Orders
Because personalized and custom products are made specifically according to your order specifications, all personalized, engraved, and custom orders are final sale and cannot be returned or exchanged due to customer preference, a change of mind, or incorrect information provided at the time of ordering.
Before submitting your order, please carefully review all customization details, including names, wording, dates, logos, artwork, quantities, sizes, colors, and any other information provided.
Suzanne Dianne Collection is not responsible for errors resulting from incorrect or incomplete information, spelling, artwork, logos, or other customization details submitted by the customer.
Damaged, Defective, or Incorrect Items
We take pride in the quality and accuracy of our products. If your personalized or custom order arrives damaged, defective, or with a personalization or engraving error caused by Suzanne Dianne Collection, please contact us within 7 days of delivery.
To help us review the issue, we may request photos of the item, packaging, and your order details.
If the issue is confirmed to be the result of a product defect or an error made by Suzanne Dianne Collection, we will, at our discretion, provide a replacement or, when appropriate, accept the return and issue a refund.
When a return is required due to our error or a defective product, Suzanne Dianne Collection will cover the applicable return shipping costs.
How to Contact Us
If you believe there is an issue with your order, please contact us as soon as possible and provide:
• Your order number
• A description of the issue
• Photos of the product and packaging, when applicable
We will review your request and provide instructions for the next steps.
Shipping
We ship orders to destinations available at checkout. Available shipping methods and estimated delivery dates are displayed during the checkout process based on your order, shipping address, and selected shipping method.
Please note that personalized and custom products may require additional processing time for engraving, personalization, and production. Processing times may vary depending on order volume, customization requirements, and product availability.
Shipping and delivery dates are estimates and are not guaranteed. Once an order has been shipped, delivery times are determined by the carrier and may be affected by delays, weather, holidays, or other circumstances outside of Suzanne Dianne Collection's control.
Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned or requires additional shipping because an incorrect or incomplete address was provided by the customer, additional shipping charges may apply.
Order Cancellations
Personalized and custom orders cannot be canceled, returned, or exchanged once production has begun, except when the product is defective or the error is caused by Suzanne Dianne Collection.
Please carefully review your order and customization details before submitting your purchase.